Everyother telecom operator is interested in just selling with no interest of customer in mind. Few months back I went to Airtel for temporary suspension of my brothers mobile and today when I go back to them for re-activation, surprise. The conversation follows below:
Airtel CC: “The account is active, Sir”.
Me: Thank You but why, it was supposed to be under temporary suspension
ACC: Am not sure, Sir. Could be some technical issues (Am surprised on hearing this)
Me: I cant understand, what is the exact issue.
ACC: Sir, the person who took your request quit the organisation
ACC: Am not sure why, if you come tomorrow I can give the reason.
Then I walk into Hutch shop for my connection conversion to postpaid from prepaid. After intial discussion the topic changed to spamming by Hutch.
Me: I recieve lot of calls & messages from Hutch which I call as spam
Hutch CC: They are not spam, Sir. Its marketing.
Me: (Philip Kotler will die if he hears this method of marketing) Its still called as spam
HCC: Very easy Sir. Send a SMS to 111 with message DND and we need time of 72hrs.
Me: Shouldn’t all your messages have this text. In Internet Marketing all messages at bottom have text send mail to this id for un-subscribing.
HCC: We are bringing this soon.
Me: Thats after TRAI regulation, why not by yourselves??
HCC: We will take this feedback, Sir.
(Without writing anything he would make a note, wow!!)